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Customer Identification

Please confirm your policy number and email address.

Policy Login

Your policy number was sent via email after purchasing your train ticket with Trainline.

Weather Notice

Please note, there is no cover for cancellation of a journey and limited cover for travel delay due to adverse weather. If your journey was affected by a storm, click the button below for more information.

Your policy number may look like this: ERG-XXXXXXXX-XXXXX