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If your policy was issued on or before 28 November 2025, you can use this site to submit your claim.

If your policy was issued after 28 November 2025, it is not underwritten by ERGO. Please use the following link: http://xcover.com/claim.

Or visit https://support.thetrainline.com/en/support/solutions/articles/78000000819-trainline-protect-travel-insurance-ergo/ for details on how to claim with your insurer.